Shipping policy

How much does delivery cost?
For wholesale customers, shipping and handling come at no extra charge, it's all on us.

What if my billing address is separate from my delivery address?
No problem. You’ll be prompted to enter separate details for delivery and billing addresses at checkout. If the addresses are the same you can specify that too and avoid entering your details twice.

Can you deliver to PO Boxes, or overseas?
Our apologies, we can’t deliver to PO Boxes. We must have a physical address within New Zealand.

What sort of packing materials do you use?
We take care when packing orders to ensure your goods arrive intact and unspoiled, while also making a minimum impact on the environment. We wrap items in paper that is often re-used and can be recycled.

When will my order ship?
Goods which are in stock or available through our New Zealand distributors will be delivered within 2 to 4 working days from the date of your order. Please allow extra time for delivery during sale periods.
Note: we do not ship on public holidays. Orders placed during a public holiday will be organised and sent out in the following work days.

Which carrier will my order ship with?
All orders ship via New Zealand Couriers: Monday – Friday, 8:00am – 5:30pm (except public holidays).

What if I’m not home when the courier arrives?
New Zealand Couriers should leave your parcel in a safe location. If unable to do so, they will leave a card for re-delivery or pickup.
If an item says ‘out of stock’ can I put it on back order?
Sorry, we don’t accept back orders. Products will be available for purchase as soon as they are back in stock.